Customer Reviews:
Showing reviews 1-5 of 333
 Great when it worked; broke after 14 months July 27, 2010
Ben W Maxymuk
1 out of 1 found this review helpful
I loved this product when it was working. I bought it in May 2009, and it made hot water quickly and reliably until last week, when it stopped working. I called Aroma, and they said that it had a 12-month warranty. They also said, however, that it "should not have stopped working after 14 months," and that they "stand behind their products" and provide out-of-warranty service. Unfortunately, the fees, handling and shipping for such service would add up to something in the neighborhood of 25 or 30 bucks, and I can just about get a new unit for that. I explained that, if (a) this "shouldn't" have happened, and (b) they "stand behind their products," then professing to offer service but making that option financially untenable was a funny way of showing it. Both the customer service rep and her supervisor were unmoved by this line of discussion, but I maintain that their policy is functionally the same as saying "you pays your money and you takes your chances; go buy a new one!" That's fine I guess, but I probably won't be buying a new one from Aroma.
I am going to try my primitive gadget-mending skills on it, and if that fails, I will be in the market for a new kettle. As i noted, probably a different brand. I can't afford to buy one of these every 14 months.
 Efficient, fast and reliable- I love it! July 26, 2010
Lisa D Blackwell (Atlanta, Ga United States)
I live next to this water kettle in the winter. It is fantastic for making hot tea on a cold day. And, unlike my last kettle, I never have to worry if I walk away and forget about it. It shuts off automatically! I have one, my mom-in-law has one, and we've given it as a gift within the family. I highly recommend this item!
Everything is just right, only caveat is the speed to boil July 24, 2010
A. Hermelin (Sunnyvale, CA)
Have this for over two years now, still works like new. Always shuts itself off (those that think it doesn't - try closing the lid :)
In the pictures it looks like the cable retracts, mine doesn't - maybe I need to open up the base and oil it. But it's very convenient, looks good, water tastes great. Only caveat is that it takes a while to boil water, but that's usually not an issue unless you're looking to boil more than one load.
All in all, highly recommended especially for the price.
 aroma water kettle July 24, 2010
bartlett
Great kettle. Relatively quick to boil. It is almost as good as those in the UK.
great teapot July 23, 2010
annette maddalone (GRAND JUNCTION, COLORADO, US)
was so impressed with how fast it heats water up its great i love it.
Showing reviews 1-5 of 333
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